Terms and conditions
Terms for using WordFone
These terms explain the rules for using the WordFone @ Creotec calling identity directory. Last updated: 24 June 2026.
1. The service
WordFone is a directory that associates a memorable calling identity with a primary telephone number that has passed our ownership check. It does not provide telephone, emergency, DNS, or domain-registration services and does not guarantee that a call will connect.
2. Accounts and security
You must provide accurate account information, control the email address you use, keep your credentials and recovery codes confidential, and tell us promptly if you suspect unauthorised account use. You are responsible for activity carried out through your account, except to the extent caused by our failure to apply reasonable security measures.
3. Claims, verification, and lifecycle
You may claim only aliases, primary numbers, and display information that you are authorised to use. We may require or repeat verification, make an identity private while verification is incomplete, reject a claim, or suspend an identity where reasonably necessary. Deleting an identity does not create an immediate right for another person to claim its alias; we hold it for the configured hold period.
4. Address-style entries
A verified primary identity may have address-style entries directing to other numbers. You confirm that you are authorised to publish and direct calls to each destination. WordFone does not verify these destination numbers, and you must not represent them as verified by WordFone.
5. Acceptable use and moderation
Do not use the service for fraud, spam, harassment, impersonation, unlawful marketing, evasion of consent requirements, infringement, or other unlawful or harmful activity. Do not scrape, probe, bypass rate limits or access controls, interfere with security, or misuse reports and appeals. We may investigate reports, apply proportionate moderation, state a suspension reason, and consider appeals.
6. Visibility, sharing, and communications
You choose whether an identity is public, unlisted, or private. Public and unlisted entries may be shared through profile links, QR codes, vCards, or other WordFone features. You authorise us to send service messages, including account verification, recovery, security, verification, moderation, and identity-lifecycle notices, to your account email address.
7. Availability and changes
We may change, suspend, or discontinue features where reasonably necessary for security, maintenance, legal compliance, abuse prevention, or service improvement. We aim to operate responsibly but do not promise uninterrupted availability, permanent retention, or a particular ranking or discovery outcome.
8. Liability, contact, and local law
To the extent permitted by law, the service is provided without warranties and WordFone @ Creotec is not liable for indirect or consequential loss arising from use of, or inability to use, the directory. Nothing excludes liability that cannot legally be excluded. Questions should be sent to hi.there@wordfone.com. The operator must add applicable governing-law, jurisdiction, company, and consumer-information details before public launch.