Contact WordFone

For help with an account, billing, an identity, privacy, safety, or the service, contact the WordFone team by email.

Account and identity support

Email hi.there@wordfone.com. Include the relevant calling identity and enough detail to help us investigate. Never send a password, passkey response, recovery code, or telephone verification code.

Billing, receipts, and renewals

For payment, receipt, renewal, grace-period, or subscription questions, email hi.there@wordfone.com from the account email address where possible. Include the alias and the approximate payment date, but never send full card details.

Privacy and data protection

For a GDPR request, data-protection question, or request to exercise your rights, email hi.there@wordfone.com. Please tell us which WordFone account or identity your request concerns.

Safety, impersonation, and abuse

Use the report identity form for suspected impersonation, spam, incorrect number assignment, or abuse. You can also email hi.there@wordfone.com with the identity, what happened, and any relevant non-sensitive evidence. Do not use support to report an emergency; contact local emergency services instead.

Organisation verification and partnerships

For organisation-verification enquiries or service partnerships, email hi.there@wordfone.com from an address connected with the organisation and include the relevant identity.

Service emails

Account verification, recovery, security alerts, billing confirmations, renewal reminders, and identity notices are sent from the configured WordFone email address through authenticated mail delivery. If you think a message is suspicious, do not use its links; sign in through the normal WordFone address instead.